Refund and Cancellation Policy

At CloudGater, we value our customers and aim to provide transparent and fair policies. This document outlines the terms governing subscription cancellations and refund eligibility. Please read carefully before making any decisions regarding your subscription.

1. Cancellation Policy

1. How to Cancel:

• Customers can cancel their subscription anytime through their CloudGater dashboard.
• Alternatively, you can contact our Support Team at support@cloudgater.com for assistance with cancellations.

2. What Happens After Cancellation:

• Cancellation requests will result in the termination of all active services.
• Any data, backups, or configurations associated with the subscription will be permanently deleted. Please ensure you download or back up critical data prior to cancellation.

3. Cancellation Deadlines:

• To avoid automatic renewal charges, cancellation requests must be made at least 3 days before the renewal date.

2. Refund Policy

1. Refund Eligibility

1. Monthly Subscriptions: No refunds for partial months after cancellation.
2. Annual Subscriptions:
   
3. Full refund if cancellation occurs within 14 days of subscription start date.
4. Pro-rated refunds may apply for cancellations made within 30 days. Beyond 30 days, no refunds are available.

2. Non-refundable Situations:

• Custom services, one-time fees, and add-ons are non-refundable.
• Refunds are not available for cancellations initiated after the subscription renewal date.

3. Refund Timeframe:

• Approved refunds will be processed within 7–10 business days via the original payment method.

3. Special Conditions for Refunds

Refunds may be issued under these circumstances:

• Billing Errors: If you were charged incorrectly due to a billing system error.
• Service Level Agreement (SLA) Breach: If service outages exceed our SLA commitments.
• Double Charges: If your account was mistakenly charged twice for the same service.
• Promotions or Trials: If explicitly stated in a promotional offer or free trial terms.

4. Automatic Renewal Policy

1. Subscription Renewals:  

• All subscriptions are set to auto-renew by default to ensure uninterrupted service.
• Renewal notifications will be sent via email 7 days prior to the renewal date.

2. Refunds or Renewals:  

• No refunds will be provided for subscriptions that auto-renew unless cancellation is requested before the renewal date.

5. Data Deletion Policy

1. Permanent  Deletion:

• Once a subscription is canceled, all associated data, configurations, and backups will be permanently deleted from our servers.
• This data cannot be restored after cancellation, as per our security and compliance commitments.

2. Data Backup Responsibility:

• Customers are responsible for backing up their data before initiating a cancellation request.

6. Money-back Guarantee (If Applicable)

• For eligible plans, CloudGater may offer a 7-day or 14-day money-back guarantee.
• Refunds under this guarantee must be requested within the stated time period and are subject to terms mentioned at the time of purchase.

7. Dispute Resolution

1. Disputes on Charges:

• Any disputes related to charges must be reported to billing@cloudgater.com within 30 days of the charge date.

2. Resolution Process:

• Our team will review disputes and provide a resolution within 7 business days.

8. Support for Cancellation & Refunds

1. Contact Information:

• For assistance with cancellations, refunds, or any related queries, please contact us:
• Email: support@cloudgater.com
• Phone: +1 (123) 456-7890
• Live Chat: Available via the CloudGater dashboard

2. Operating Hours:

• Our support team is available 24x7 to assist you.

9. Policy Updates

• This Refund and Cancellation Policy is subject to updates. Please check this page regularly to stay informed of any changes.
• Last Updated: 06/01/2025

CloudGater is committed to providing seamless and reliable services. Should you have any questions or require clarification about this policy, feel free to reach out to our team.